Can I pick up before 2pm or drop off later than 11am?

The best way to ensure early pick-up or late drop-off is to book an extra day. If your plans are flexible, you can check in with us 3 days before your pick-up date, and if there is availability, we will try to accommodate. Fees may apply.

What is the cancellation policy?

You can cancel your trip up to two weeks before and get a partial refund of $100. Alternatively, you have the option to receive a 100% credit for future travel if you notify us two weeks before. Any cancellation under 2 weeks’ notice results in the deposit being non-refundable.

Are there any additional fees?

We charge a $60 cleaning fee for each rental. Additionally, 200 miles per day are included in the rental, with any additional miles charged at $0.35 per mile. You can also purchase unlimited miles before your trip for $30 per day. A $500 security deposit is required, refundable upon the return of the vehicle. Roadside assistance can be added for a one-time fee of $40.

Do I need to purchase insurance?

Your car insurance may cover the rental, but you must confirm coverage with your provider. If not covered, liability insurance is available for $21-$27 per day, with supplemental liability offered for an additional $15 per day.

What’s the minimum number of days I need to rent a Campervan?

A minimum of 2 nights is required for rentals.

Can I add on days in the middle of my trip?

Contact us, and we’ll do our best to accommodate your request.

What happens if I get a flat tire or a dead battery?

We offer Roadside Assistance Insurance for the entire trip for $40. It can be selected as an add-on during booking or purchased at pick-up.

Can I park my personal vehicle in your lot during my trip?

Yes, parking is available, but it’s at your own risk as we do not have a garage.

Do I need to return the van with a full gas tank?

Yes, please. If not possible, we’ll charge you the normal pump rate plus a $5 convenience charge.

What if I get in an accident during the trip?

Contact the police first, ensure everyone’s safety, then contact Aclipse Campervans for assistance.

Are there any travel duration/destination restrictions?

You can travel anywhere in the US or Canada, but travel to Mexico is not allowed.

What are your hours of operation?

Monday-Thursday: 9:00am – 4:00pm, Friday-Sunday: by appointment only. We’re available to answer questions by phone or email during these hours, but not always on-site. Please set up an appointment for in-person inquiries or van viewing.

How old do I have to be to rent a Campervan?

You must be 21 years old.

Are there any travel restrictions?

Off-roading is not permitted in our vehicles, as they are front-wheel drive, not AWD. While our vans can handle well-maintained gravel roads, always use caution and consider vehicle size, clearance, and weather conditions.